NCL Norwegian Star Review: Alaska Cruise

In the last week of August, I embarked from Seattle on a 7 day cruise to Alaska with stops in Ketchikan, Juneau, Skagway, and Prince Rupert.  I choose to cruise with Norwegian Cruise Line (NCL) and on their 965 ft Norwegian Star ship, inaugurated in 2001.  This was my first cruise ever and I will do my best to outline the positives and negatives of the cruise.  From what I hear though, NCL is a more budget friendly cruise compared to Princess Cruises, Carnival, or  Holland America.

Overall Impression

NCL offered a cruise with plenty of hand sanitizer (at every elevator and entry to the main buffet) and plenty of activities for all ages.  Some of the various Norwegian Star activities included relaxing in one of six of their jacuzzis and main pool or making use of their fitness center, numerous bars, or onboard casino.  Pending weather you could venture outside and play dodgeball, basketball, take swings in the golf cage, or shuffleboard.   For the more sophisticated crowd, art auctions, reading a book in the library, NCL “university” lectures, or martini tasting are all available aboard the Star.  NCL also offered events for the entire family like a magic show by Murray, Chinese acrobats, dancing & singing entertainment by the Jean Ann Ryan Company, and comedy performance by Bud Andersen.

For this 7 day cruise, the first full day at sea and the last full day at sea were entirely travel days where you just find things to do on the cruise and eat your hearts out.  The weather was generally cloudy or sunny with a couple of rainy days.  Our captain manged to get us very close to the Dawes Glacier on our way to Skagway which provided some very nice photo opportunities of both the glacier and icebergs along the way.  We were also very fortunate to see a few humpback whales and orcas in the distance.

Even though you pay your basic cruise cost, taxes, port fee, and required tips, you also have a plethora of oportunities to spend even more money once you get on the cruise.  You actually don’t get your final bill until the end of the trip and everything seems to be billed to your room so they try to make you not think about how much you’re actually spending along the way.  You want soda with your dinner?  Additional cost.  How about a beer from the bar?  It’ll be added to your tab.  Buying gifts from the Galleria gift shop, onshore excursions, drinks from the bar (or any drinks you order in general), specialty restaurant charges, internet fees, and calls made from your room will all be tacked onto your final bill.  Photos are a big moneymaker for NCL as well.  They’ll take photos of your family as you board the ship, while you’re dining, with dolphin and otter mascots as you exit the ship, and they’ll print out the pictures for display in the photo gallery so you have the option of buying them for exorbitant prices.  There are a lot of free things on board, but I just want to stress that there are also a lot of things that do cost money.   Nothing is really free in this world anymore, especially cruise ships.

Pricing

I booked my NCL cruise in October of 2007, when oil was only about $80/barrel.  Turns out that that time was the perfect time to go on a cruise because cruise prices have skyrocketed in parralel with the price of oil.

My trip:

Inside Midship 11th floor Stateroom (~143 sq ft) with Aug 23, 2008 departure date
Guest 1 and 2 (w/o port charge): $559/person
Guest 3 and 4 (w/o port charge): $209/person
Guest 1 and 2 government fees: $120.06/person
Guest 3 and 4 government fees: $116.06/person

Future reservation cost:

Inside Midship 11th floor Stateroom (~143 sq ft) with Aug 15, 2009 departure date
Guest 1 and 2 (w/o port charge): $949/person
Guest 3 and 4 (w/o port charge): $299/person
Guest 1 and 2 government fees: $177.75/person
Guest 3 and 4 government fees: $173.75/person
Fuel Surcharge for Guest 1 and 2: $77/person
Fuel Surcharge for Guest 3 and 4: $35/person

For the same exact type of room on the same level on the Norwegian Star, we’re looking at a $874.76 difference in price and that is for making a reservation now one year in advance.  What else is not included is the $140/person port charges that are collected by the cities that the Star docks at during the cruise.   Notice the fuel surcharge that now currently exists that did not exist when I made the reservation in October of 2007.

Food

There were 4 primary free dining facilities on the Norwegian Star: Versailles, Aqua, Blue Lagoon, and Market Cafe.  Versailles and Aqua have the same exact menu and are the upscale free fine dining restaurants where you can have a five course meal and no be required for tipping.  Blue Lagoon is an eatery open almost 24 hours that serves typical American cafe type food like burgers and buffalo wings.  Market Cafe is the largest free buffet style eatery that allows every to dress casually and eat foods like roasted chicken, cesar salad, duck, french toast, fresh fruit, lightly battered cod, pancakes, and plenty of desserts.

Almost every day we would start with a hearty breakfast at Market Cafe at around 6AM.   For lunch or dinner, I would stress the importance of eating at Versailles or Aqua because they tend to have classier food and also at no cost.  You are encouraged to not wear jeans and semi casual clothes to these two eateries and are presented with a menu with options that I believe would cost $50/person if you went to a similar fine dining restaurant and ordered an appetizer, soup, entree, and dessert.  Especially early in the cruise, I believe some cruise passengers don’t understand that Versailles or Aqua are free and opt to eat at Market Cafe instead.

Below is an example of some of our meals at Versailles/Aqua:
Dinner (night 1):
Marinated Roasted Pineapple: aged rum, coconut cream, mint, mojito vinaigrette with sugar cane
Roast Leg of Lamb Provencal: white bean and mint ragout, rich wine sauce
Warm Vanilla Bean Souffle: grand marnier angiaise

Lunch (day 2):
Oyster Fritters: spicy aioli-chili sauce
Sweet and Sour Grouper: fried rice, prawn crackers
Warm Bread Pudding: dark rum angiaise

Dinner (day 2):
Grilled Asparagus and Marinated Bay Scallops: toasted sesame seeds, shiitake mushrooms, miso vinaigrette
Rudy Red Watermelon Salad: fried feta cheese, sumac-mint vinaigrette
Crispy Soyu Glazed Duck: cinnamon scented, star anise, dried orange peel
Honey Creme Brulee: layered semi-sweet chocolate ganache

Dinner (day 4):
Vietnamese Summer Roll: rice paper wrapped vegetables, sweet-chili dipping sauce
Chilled Avocado and Tomatillo Soup: cilantro marinated shrimp
Roasted Prime Rib of Beef: horseradish whipped potatoes, rosemary jus
Coconut Cream Pie: mango coulis

Dinner (day 5):
Sauteed Scallops: rice cake, cilantro, lemongrass, coconut milk
Chinese Duck Salad: chow mein noodles, coriander, sweet sauce
Cooking Light Baked Flounder: roasted asparagus, lemon-pepper, balsamic brown butter
Warm Strawberry Souffle: creme anglaise

Lunch (day 6):
Fruit Filled Pineapple: macadamia nut bread, passion fruit sauce
Crisp-fried Buffalo Chicken Wings: blue cheese dresssing
English Fish and Chips: malt vinegar, mushy peas
Strawberry Ice Cream

Dinner (day 7):
Tropical Fruits: mango and papaya, galliano liqueur
Nicoise Salad: tuna, black olives, green beans, herb vinaigrette
“Surf and More Turf”: lobster tail, shrimp, mussels, scallops, fillet of snapper tossed on a bed of linguini
Raspberry Sherbet

Lunch (day 8):
Chilled Cream of Apricots and Peaches
Grilled-seared Mahi-Mahi: crisp vegetables, papaya salsa
Chilled Coconut Rice Pudding: layered with semi-sweet chocolate ganache

Dinner (day 8):
Escargot
Broiled Salmon Fillet: vegetable tagliatelle, caper butter
Warm Mango Souffle

By far the best entree was the “surf and more turf,” a splendid blend of seafood with perfectly cooked lobster, mussels, and scallops.  For you chocolate fiends out there, you will be glad to know your desire will be met during the one hour late night Chocloholic Buffet which allows you to have dozens of chocolate dessert options and grab as much as your heart desires.  It can be overwhelming how many options you have (even sugar free) so eat with caution.  I would see some people fill up a regular dinner plate completely and stacked a few inches high, only to throw away most of what they took.  What a waste.

Passengers/Employees

On our particular cruise, we had a passenger capacity of 2600 people.  That is quite an impressive number but not as much as the 1200 employees on the ship.  That is almost a 2:1 employee to passenger ratio!  Most of the employees derive from countries outside the United States with about 550 employees hail from the Philippines.   Other countries include everywhere from South Africa to Jamaica to Peru.

I wondered “how are there so many Filipino workers on this cruise ship?” so I decided to ask some.  It turns out that there is an agency in the Philippines that flies out Filipino citizens to the United States to work for ten months of the year on these NCL cruise ships.  These Filipino workers sure aren’t on US work codes because these guys and gals work 10 hours/day for 7 days a week!  There are no requirements to tip these cruise workers either because NCL charges each passenger $10/day of mandatory tips (that I assume is the pay for these workers).  Let’s just say for simplicity that these 1200 cruise workers just split evenly the mandatory tips charged to all the passengers (probably not the case).

2600 passengers x 7 days x $10/person/day = $182000 in mandatory tips
$182000/1200 employees = $151.67 in tips distributed to every employee

I sure hope NCL pays these employees a base pay (minus deductions for food and lodging) plus these tip distributions because $151.67 is not something worth working 70 hours a week.  One of the Filipino waiters mentioned to us that he has worked for NCL for 9 years now so if someone is willing to work 10 months of a year on a ship for nine consecutive years, the payout must be very decent compared to what can be made in the Phillipines.

Location of the Room Matters

I would highly recommend getting a room as high on the ship as possible.  Rooms range from as low as the 4th deck to as high as the 11th deck.  I felt that the lower you go, the more rockiness you feel from the swaying ship.  In addition, the lower decks are going to have more noise coming from the engine of the ship.  I would also recommend getting a room as close to midship as possible.  The rooms toward the front (FWD) or back (AFT) tend to get more movement (I could tell when I’d eat at the 6th deck Versailles main restaurant toward the stern of the ship).

Improvements

I know all these improvements might be unrealistic but some of these changes would make for a much more enjoyable Alaskan cruise experience:

– more reliable cameras to take photo IDs of passengers
As you go through the process of boarding the Norwegian Star, you go through a whole series of acquiring tags for suitcases, identification check, security check, etc.  At the counter during check in, NCL workers use a webcam to take a picture of your face for account and identification purposes while on the ship.  Seems like a simple process?  The next morning, we receive two letters on our door asking to retake the account identification photos because “it wasn’t a very clear photograph which means they can’t identify you.”  Therefore we had to go to the reception desk to retake photos of two our our family members.  This was not a huge problem, but a simple problem that could be avoided by getting a decent quality digital camera to be used during check in instead of some crummy webcam.

– digital clocks with some kind of decent back light in the rooms
They do have a clock but it’s integrated with the phone and it’s barely an inch in length so it takes quite a bit of effort to see the time.  This would be a nice feature because sometimes when you’re cramped into one of those staterooms, you want to know what time it is to ensure you aren’t late for any breakfast or onshore excursions.

– more time for onshore excurshions (especially Juneau)
Now I know that this might not be possible due to coordination of dock times with other cruise ships and destination traveling time between the various cities, but it would be nice to spend more than 6.5 hours in Juneau, the capital of Alaska.  6.5 hours might sound like a lot of time to spend in a city but when you participate in one of NCL’s onshore excursions, you have literally no time available to see downtown Juneau and do all the necessary sightseeing and shopping.   The distance between downtown and the cruise port location is also the farthest out of any of the city destinations on this cruise (about a 10 minute bus ride).

Good to Know Details

– In the extremely rare case that the cruise ship needs to be evacuated, there are enough lifeboats for all the passengers

– The workers who fix up your room do up to two rounds of cleaning the room.  The first cleaning happens during the day and is to change towels and bedsheets.  The second cleaning happens in the evening and is to primarily pull out additional beds and refix the bedding.  Amazing service!

– If I understand this correctly, you are only allowed to bring back 1 litre of duty free alcohol into the United States

Great Alcohol Deals

Alcohol purchases are duty free! Great deal for anyone trying to get some tax free alcohol purchases on top of the already discounted prices.  Four 1 litre bottles of Grey Goose (can pick of four varieties) for $100.  Four 1 litre bottles of Absolut for $40.  I had to bring back some Sheridan’s, coffee layed liqeur, for only $26/1 litre bottle.  From what I hear and read, you can’t purchase this in the United States and it tastes better than Bailey’s.   I bet there were plenty of other amazing alcohol deals but I don’t know enough about liquor to know what other deals existed.

To sum it up, it was a successful first cruise experience and I think seven days was just the right amount of days at seas.  I’m not so sure how I would feel about doing a 14 day cruise.  Days after returning to land, I am still feeling a bit of motion sickness from the cruise.  If financially possible, I would be interested in trying one of the other finer class cruise options in the future.  Great for families and the older crowd but maybe not the kind of environment the young adults would want from their honeymoon or anniversary.  In a future post, I will explore reviews of the NCL onshore excursions in all four cities I visited and detail what NCL won’t tell you in their summaries and if they are worth the money they charge.   So now that you have a comprehensive review, you can make like Tom and “cruise” outta here.

For additional information check out the shore excursion review here.

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7 Responses to NCL Norwegian Star Review: Alaska Cruise

  1. katie says:

    hello there, i just booked the 7 day alaska cruise for this may and found your review helpful. i was wondering if you are still going to post about the on-land excursions, i’d like to know more about that part. thanks !

  2. haystackfarmer says:

    Thanks for the comment. I definitely will have a posting regarding the onshore excursions (as I participated in one every day during the cruise). Should have the posting up sometime next week. Stay tuned.

  3. Frances says:

    We are going on this cruise this Spring and I really enjoyed reading your review. It answered several questions I had and was very informative. I look forward to reading about the excursions! Thanks!

  4. […] Alaska Shore Excursions Review In an earlier review, I touched upon the experience I had during my 7 day Alaska cruise on the Norwegian Star.  During […]

  5. I’ve been searching for a 7 day Alaska cruise for the summer 2009 season and your review was super helpful in getting me to think about all the options. Did you ever make the post about the shore excursions?

  6. Shirley says:

    Has anyone sailed the Norwegian Star through the Panama canal? I would love to hear about your trip!

  7. Marybeth Zampino says:

    We just returned from a Florida/Bahamas cruise on NCL Jewel and boy are we disappointed. This was our fifth NCL cruise and we had terrible service compared to the others. The usual professional and cheerful people seemed to be replaced unhappy workers. There were times that we had great service but that was the exception. The food also seemed of a lesser quality as that on the other ships in NCL’s fleet. They also have only one night, instead of two of lobster.
    The towels in the our state room that we had on the floor to be changed were reused. I know this because in one incident, my granddaughters pizza sauce remained on the towel with the stain folded under and again with my daughters makeup smudge. We complained and just to be certain, saturated our towel with a glass of water so they had to change them.
    Watch out for the fast closing elevators toward the front of the ship. The door opened, my husband walked in with me following closely and the door started closing and banged into my elbow so, so hard. It still hurts and is bruised.
    Finally, we had four staterooms and all twelve of us got sicker each time the air conditioner was raised. Another couple on our floor had the same symptoms, sore throat, chest and nasal congestion along with a burning feeling in our lungs. With my asthma, this caused me to get worse then the rest and huffed and puffed through most of the trip. We all still have these symptoms. We were afraid to mention this complaint to anyone because of the possibility of being quarantined, but in hind sight I feel we maybe should have so that whatever needed to be fixed with the air conditioner would have been before the next cruisers arrived.

    WE WILL HAVE TO GIVE MUCH AS TO WHETHER WE WILL SAIL WITH NCL AGAIN.

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